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  Title Copies
Service Operations Management: Improving Service Delivery (4th Edition) 
Edition: 4 
Year: 2012 
ISBN: 0273740482 
ISBN 13: 9780273740483 
 1 
Services Marketing Management, Third Edition 
Edition: 3 
Year: 2006 
ISBN: 0750666749 
ISBN 13: 9780750666749 
 1 
Sales Management 
Edition: 1 
Year: 2000 
ISBN: 007136434X 
ISBN 13: 9780071364348 
 1 
Strategic Marketing 
Edition: 3 
Year: 2010 
 2 
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